Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
Focus on Flexibility. Book with Confidence.
We want you to book with confidence by providing flexible booking options. All bookings can be changed without charge and most rates are able to be canceled without penalty*. To change or cancel a reservation, visit Manage Your Stay or call our on-site Reservations team on +44 (0)191 300 9222.
*Some exclusions to the cancellation penalty may apply. Please refer to the rate details for applicable terms and exceptions when booking or changing reservations.